All purchases made via the NNEKA online shop are subject to the following general terms and conditions. By purchasing goods from this online shop, via e-mail and other communications, the customer accepts fully and without reservation the following general conditions:

1. General information

The online shop in the www.nneka.com and www.nneka.swiss portal is a website that belongs to ICORP GMBH. You can find more information about ICORP GMBH here. For the purposes of these general terms and conditions of purchase, ICORP GMBH shall be considered to be the seller. ICORP GMBH is a Swiss company. Its registered office is located at Knonauerstrasse 52e, Cham, Switzerland, and the company registration number is CH-170.4.008.466-7. ICORP GMBH can be contacted in the following ways: by post to the above address, online, or by e-mail to ObscureInfo.

2. Delivery of goods

ICORP GMBH undertakes to deliver any goods ordered in perfect condition to the address provided by the customer on the order form. In order to facilitate delivery, we would ask the customer to give an address to which the goods can be delivered during normal working hours. ICORP GMBH shall not be held responsible for any problems related to the delivery if the delivery address has not been provided by the customer on the order form or is incorrect.

3. Delivery time frame

Every effort will be made to ensure the order is dispatched as quickly as possible. However, the recipient must bear in mind their country’s regulations governing the importation of the goods ordered, since ICORP GMBH cannot be held responsible for these. Moreover, ICORP GMBH shall not be held responsible for the effects of any industrial action, conflict or other circumstances beyond their control.

4. Goods delivered safely

Before the courier carrying out the delivery on behalf of ICORP GMBH leaves, the customer should check that their package is in good condition. The customer must record any anomaly regarding the package on the delivery note. If, after signing the delivery note, the customer discovers that the package is damaged in any way – e.g. if it is broken, ripped or if the package looks like it has been opened in transit – the customer undertakes to inform NNEKA by e-mail (ObscureSales) as quickly as possible, and within 7 calendar days of delivery. Once the incident has been accepted by NNEKA, the return of the goods will be processed in accordance with the conditions stated under Point 6 of these terms and conditions of purchase.

5. Delivery zones and postage and packaging costs

Postage and packaging costs will vary depending on the destination and the weight of the package, and must be paid for by the customer. Before confirming their purchase, the customer will be informed of the postage and packaging costs applicable to their purchase. Postage and packaging costs for deliveries outside Switzerland do not include import (customs) duties, which will be paid by the recipient of the goods.

6. Right of withdrawal and returns procedure

All products sold via this portal can be returned and payment refunded, as long as the customer indicates in a timely manner their intention to return the goods by sending an e-mail to ObscureSales. The above mentioned return must be carried out within 7 working days of the delivery date. In order for the return to be accepted, the following conditions must be met:

• The product must not have been used.
• It must not have been damaged in any way by the customer.
• The original label and packaging must still be in place.

The product should either be sent back in the same box or envelope used to dispatch it to the customer, or in a similar packaging that guarantees the product will be returned in perfect condition. If the reason for the return is attributable to ICORP GMBH - for example if the product was damaged or faulty when dispatched or is not the item the customer ordered – the customer will not have to pay for this service. If the reason for the return is that the customer does not like the product, ICORP GMBH will reimburse the cost of the purchase but will not be liable for the postage and packaging costs incurred in its return. The latter amount will be paid by the customer and deducted from them sum reimbursed for the returned product. The original postage and packaging costs will not be reimbursed.
In order to return a product, the customer must communicate by email to ObscureSales in order to schedule a day and time for it to be collected.

7. Prices

All product prices given on the website are inclusive of VAT. However, these prices do not include postage and packaging costs, which are listed separately and must be accepted by the customer. Furthermore, they do not include customs or import duties, as indicated in Point 5 of these terms and conditions of purchase.

8. Availability

In the event of a product not being available after an order has been placed, the customer will be informed by e-mail of the total or partial cancellation of their order. The partial cancellation of the order due to a lack of availability does not give the customer the right to cancel their entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the procedures set out in Point 6.

9. Payment

The customer undertakes to pay when placing their order. The corresponding postage and packaging costs will be added to the initial prices indicated on the website for each product. In any event, the customer will be informed of these rates before they confirm their purchase. The customer must pay the corresponding amount by credit or debit card (Visa, MasterCard, Visa Electron and/or other similar cards). The customer must notify NNEKA of any improper or fraudulent use of the card used for their online purchases as quickly as possible, so that NNEKA can take any action necessary. The notification should be sent to ObscureSales.

10. Cancellation of orders

ICORP GMBH will accept cancellations of orders, as long as they are made within 24 hours of the confirmation of the purchase. Cancellations can be made by e-mail to ObscureSales.

OTHERS

Your order will dispatch from Switzerland

Shipping cost:

Switzerland: SWISS POST or UPS: 1-3 days, Free
Europe: UPS Standard – 3-5 days, €25 UPS Express – 1-3 days, €30
World:
UPS Express Saver – 2-5 days, €35

Please note that we do not ship to all countries. However, we may contact you for additional cost and that depend on the final destination.


Free
Returns

Orders will be delayed when there is a holiday.

We cannot guarantee that the colours on the website will be the same in physical Every computer differs and so do the visual.

Resale Policy

All purchase done on the website
nneka.com or www.nneka.swiss are for final use only. You are not allowed to resale items from NNEKA

We reserve the rights to refuse sale and limited order quantity.